🧾 Return & Refund Policy
Thank you for shopping with BuyOilArt.com. Your satisfaction is very important to us. If you’re not entirely happy with your purchase, we’re here to help.
📦 Return Policy
Return Window
We accept returns of eligible items within 30 calendar days of the delivery date.
Return Eligibility
To be eligible for a return:
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The item must be in its original condition — unused, undamaged, and returned in the original packaging.
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Custom or commissioned paintings are non-refundable, unless they arrive damaged or with a manufacturing defect.
Return Process
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Before sending any returns, please contact us at info@buyoilart.com to receive authorization and the appropriate return address.
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Items returned without prior approval may not be accepted.
Return Shipping Costs
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Customers are responsible for the return shipping costs unless the item was incorrect, damaged, or defective upon arrival.
💸 Refund Process
Once we receive your return and inspect the item:
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We will notify you via email regarding the approval or rejection of your refund.
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If approved, the refund will be issued to your original payment method within 5–7 business days.
🔁 Exchanges
We only replace items if they are:
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Defective,
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Damaged in transit, or
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Shipped in error.
If you believe your item meets these criteria, please email info@buyoilart.com with your order number and photos of the issue. We’ll assist you with the exchange process.
🚫 Non-returnable Items
The following items cannot be returned:
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Custom-made or made-to-order artworks
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Gift cards
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Final sale items (as clearly marked on the product page)